By creating an account or using the VOOK Audio mobile app (the “App”), you agree to these Terms of Service and to our App Privacy Policy. If you do not agree, do not use the App. The App is operated by Buy Box Retail (Brand: VOOK), New Delhi, India.

You must be at least 18 years old to create an account and use the App. By using the App you confirm that you meet this requirement and that the information you provide is accurate.

• You are responsible for keeping your sign-in credentials and one-time codes confidential, and for all activity on your account.
• Notify us at support@vook.in immediately if you suspect unauthorised access.
• You may delete your account at any time from within the App (Profile → Delete account). Deletion is permanent.

The App lets you (a) upload audio and video files, which are processed on our servers by our AI enhancement engine and returned to your account as enhanced results, and (b) control and monitor compatible VOOK hardware when connected.

• Enhancement is paid for with credits. One credit corresponds to one minute of processed media, rounded up to the next full minute, with a minimum of one credit per job (for example, a 2-minute-30-second file costs 3 credits).
• Credit packs are purchased through the Apple App Store or Google Play Billing, subject to Apple’s or Google’s own terms. Prices are shown in the App before purchase and include applicable taxes as displayed by the store.
• Validity: credits are valid for 90 days from purchase. When you buy a new pack, your entire remaining balance is refreshed to 90 days from that purchase. Expired credits cannot be used.
• If an enhancement fails due to a fault in our service, the credits deducted for that job are automatically returned to your balance.
• Credits have no cash value, are non-transferable, cannot be exchanged for money, and are for use only within the App. Credits consumed by completed enhancements are not refundable. For purchase refunds, the Apple App Store’s or Google Play’s refund policies apply; your statutory consumer rights under Indian law remain unaffected.
• We may change pack prices, contents, or the credit model prospectively; changes do not affect credits you have already purchased.

• You retain all rights to the files you upload and to your enhanced results. We claim no ownership of your content.
• You grant us a limited, non-exclusive licence to host, store, process, and transmit your files solely to provide the service to you, as described in the App Privacy Policy. We do not use your Content to train AI models, and we review your files only with your explicit consent — for example, the optional Quality Review when you report a poor result.
• You are responsible for your content. You confirm that you have the necessary rights to the files you upload, and that your recordings were made lawfully — including, where required, with the consent of the people recorded.
• You may not upload content that is illegal, infringes others’ rights, or was obtained by unlawful surveillance or interception.

You agree not to: misuse, probe, or disrupt the service or its security; attempt to gain unauthorised access to accounts, systems, or data; reverse engineer, decompile, or extract the source code of the App except where the law permits; circumvent the credit system or any usage limits; resell or commercially redistribute the service itself; or use the service in violation of applicable law. We may suspend or terminate accounts that violate these terms.

The App, its design, software, and the VOOK name and logo are the property of Buy Box Retail or its licensors and are protected by law. Except for the rights expressly granted to you in these terms, no rights are transferred to you.

The App is distributed through the Apple App Store and Google Play and relies on third-party services (including the app stores’ in-app billing for payments and our in-app support platform, which may include a VOOK AI assistant that answers from our knowledge base), each governed by its own terms. We are not responsible for third-party services we do not control. Where a store’s standard end-user licence terms (such as Apple’s Licensed Application End User Licence Agreement) apply to your download, those terms apply in addition to these.

The App works with VOOK wireless microphone hardware, sold separately. Hardware purchase, warranty, and returns are governed by the store policies linked in Section 1, not by these terms. App features that depend on connected hardware are available only while compatible hardware is connected.

• You may stop using the App and delete your account at any time. On account deletion, your data is removed as described in the App Privacy Policy; any remaining credits lapse and are not refunded.
• We may suspend or terminate your access if you materially breach these terms, misuse the service, or where required by law. Where reasonable, we will notify you and give you an opportunity to remedy the issue first. If we discontinue the service entirely, we will give reasonable advance notice.

The App and service are provided “as is” and “as available.” To the extent permitted by law, we disclaim all implied warranties, including fitness for a particular purpose. We do not warrant that the service will be error-free or that enhanced results will meet your expectations. Keep your own copies of original recordings — the App is not a backup service.

To the extent permitted by law, VOOK’s total liability arising out of or relating to the App is limited to the amount you paid for credits in the 12 months preceding the claim, and we are not liable for indirect, incidental, or consequential losses, or for loss of data you have not also kept elsewhere. Nothing in these terms limits liability that cannot be limited under law, and nothing affects your statutory rights as a consumer under Indian law.

You agree to indemnify VOOK against claims arising from your content or your breach of these terms, to the extent permitted by law.

These terms are governed by the laws of India, including the Indian Contract Act, 1872 and the Information Technology Act, 2000. Subject to any mandatory consumer protections, the courts of New Delhi, India shall have jurisdiction over disputes arising from these terms.

Concerns or complaints may be raised with our Grievance Officer:

We may update these terms from time to time. We will post the new version at this URL and update the “Last Updated” date; for material changes we will notify you in the App or by email. Continued use of the App after changes take effect constitutes acceptance.