• Cancellation Policy

Cancellation Policy

Cancellation, Return & Refund Policy

 

At VOOK, a brand of Buy Box Retail company, we strive to keep our customers satisfied by offering a fair and transparent cancellation, return, and refund policy for our line of microphone products and accessories.


1. Order Cancellation

  • You may request cancellation within 72 hours of placing your order.

  • Same-day delivery orders are not eligible for cancellation.

  • Special promotional items (for events like Diwali, Pongal, Valentine’s Day, etc.) cannot be canceled.

  • Cancellation is also not allowed for perishable products. However, if the product is damaged or of poor quality, you may be eligible for a return or replacement.


2. Returns & Replacements

If you receive a damaged, defective, or incorrect product, please contact our Customer Support Team within 48 hours of delivery. We’ll guide you through our return process at no additional cost.

Return Conditions:

  • Items must be unused and in their original packaging, along with tags, labels, and invoices.

  • Please pack the return securely to prevent damage during transit.


3. Refunds

Once we receive the returned item, refunds will be issued via the original payment method:

  • Credit/Debit Card — refunded back to the same card within 7 working days, and should appear in the following statement.

  • Net Banking — refunded to the bank account used for payment.

  • Other Payments — a refund cheque will be issued in the billing name as provided in your order.


4. Customer Support & Contact Details

Should you need assistance with cancellation, returns, or refunds:

Company Address:
Buy Box Retail Company (VOOK)
First Floor, Plot No. 04, Raju Enclave, Old Palam Road, Dwaka Sector-14, Kakrola, Delhi, 110078