App Privacy Policy
App Privacy Policy
How the VOOK Audio mobile app collects, uses, stores, and protects your personal data — and the choices and rights you have.
About This Policy
Who we are, what this policy covers, and where the website policy applies instead
This Privacy Policy explains how the VOOK Audio mobile application (the “App”) handles your personal data. The App is operated by Buy Box Retail (Brand: VOOK) (“VOOK”, “we”, “us”), a firm registered in India with its office at First Floor, Khasra No-27/19, Plot No-04, Raju Enclave, Sector-14 Dwarka, New Delhi – 110078.
The App lets you enhance audio and video recordings with our AI enhancement engine, manage your account and credits, and control compatible VOOK wireless-microphone hardware.
In this policy, “your Content” means the audio and video files you upload for enhancement and the enhanced results we return to you. You can also use parts of the App as a guest, without an account — in guest mode we still collect limited analytics, diagnostics, and a notification token, which are not linked to your identity until you sign in.
This policy covers the VOOK Audio app only. Our website and online store at vook.in — hardware purchases, shipping, and website cookies — is governed by its own Website Privacy Policy. By using the App you acknowledge that you have read and understood this policy.
Data the App Collects
The categories of personal data the App holds, and why
We collect only what is reasonably necessary to run the App, enhance your files, and comply with applicable law.
Account
Email (required), phone number and name (optional). If you sign in with Google, your email and basic profile — never your password.
Uploaded Content
The audio and video files you choose to enhance, and their enhanced results — private to your account.
Profile Photo
Optional. If you set an avatar, the cropped image is uploaded so it can appear on your profile across devices.
Purchases
Which credit pack you bought, to grant your credits. Payment is handled by Apple/Google — we never see card details.
Support
Messages you send to support, with your name, email, app version and device model. Support may include a VOOK AI assistant that answers from our knowledge base; anything it can’t resolve reaches our team.
Usage & Analytics
In-app activity — screens opened, key steps (sign-up, first enhancement), time spent — to improve the App. Never your recordings.
Device & Diagnostics
A push-notification token to alert you when a job is ready; crash logs and diagnostics (device model, OS, app version, screens before a crash) to fix problems. When you connect a VOOK receiver, the App also reads device details such as firmware version to show its status.
The App does not collect your location, contacts, calendar, SMS/messages outside support, browsing history, or any card or banking details. Camera and photo-library access is used only if you choose to set a profile photo. The App itself does not use cookies; its in-app browser loads vook.in pages that may use cookies under the Website Privacy Policy.
How Your Recordings Are Processed
Where your files go, how enhancement works, and what leaves our servers
When you enhance a file, it is uploaded to our own secure cloud (located in India), processed by our AI enhancement engine, and stored so you can play and download the result. Here is exactly what happens — and what does not:
Our AI enhancement engine runs on our own servers. Your audio and video are never sent to any third-party AI provider, and are never used to train AI models.
- Private to you. We do not share, publish, or sell your recordings, and we do not use them for advertising. We do not access or listen to your files except with your explicit consent — see Optional Quality Review below.
- Never used to train AI. Your Content is used to produce your enhanced result, and is never used to train AI models.
- Fully automated. Enhancement is an automated process; we do not make any manual decision about you based on your files.
- Live microphone is different. When a VOOK receiver is connected, microphone/audio-input access is used only to show input levels on screen. That live audio is not recorded, stored, or transmitted by the App.
If you tell us an enhancement came out poorly (for example, by leaving a low rating), you can optionally consent to let our team review that specific original and enhanced file so we can improve enhancement quality. This is off by default, you can decline, and it applies only to the file you flag — never your whole library. Even then, your files are never used to train AI models.
Why We Use Your Data
The specific purposes for which we process your data
- To provide the service: accounts, sign-in, enhancing and delivering your files, and granting purchased credits.
- To notify you when processing completes (push notifications you can disable in system settings).
- To send you service updates and occasional announcements about VOOK. You can opt out of promotional messages at any time in your device notification settings.
- To provide customer support.
- To understand and improve how the App is used.
- To keep the service secure, prevent fraud and abuse, and diagnose crashes and defects.
- To comply with law, including the Digital Personal Data Protection Act, 2023.
We do not sell your personal data. We do not use your data for third-party advertising. We do not use your recordings to train AI models.
How We Share Data
The limited circumstances in which your data reaches anyone else
We do not sell your personal data, and we do not share it for advertising. We share data only where necessary to run the service, and only with trusted providers who process it on our behalf, under contract, for the purposes described in this policy:
- Cloud hosting & storage — to securely host the App and store your account, files, and results on servers located in India.
- Payment processing — handled by the Apple App Store or Google Play; we never receive or store your card details.
- Analytics & crash diagnostics — to understand how the App is used and to find and fix problems.
- Customer support — to answer your queries and manage support tickets.
- Message delivery — to send verification codes and service messages by email and SMS.
These providers may only use your data to perform their service for us, and remain bound by confidentiality and data-protection obligations. We may also disclose data if required by law, or to protect our rights, our users, or the public.
App Permissions
Every permission the App may request — and exactly why. Satisfies Google Play Data Safety & Apple App Privacy.
| Permission | Purpose & Data Use | Status |
|---|---|---|
| Internet | Sign-in, uploading files for enhancement, downloading results, notifications, and crash reporting. | Required |
| Files & Media | To let you pick the audio or video you choose to enhance. Only files you explicitly select are accessed — never your wider storage. | Required |
| Microphone | Used only to display live input levels on screen when a VOOK receiver is connected. This live audio is never recorded, stored, or transmitted. | When connected |
| Notifications | Alerts when your enhancement is ready, job status, and occasional VOOK service announcements. Disable anytime in device settings without affecting core features. | Optional |
| Camera & Photos | Used only if you choose to set a profile photo. The image you pick is cropped and uploaded for your avatar. No other photos are accessed. | Optional |
| USB / Receiver | To connect to the VOOK wireless-microphone receiver over USB when attached. No personal data is collected. | Optional |
| Location | Not requested. We do not collect, store, or transmit your location under any circumstances. | Not Used |
Data collected: account details, files you upload for enhancement, profile photo, purchase history, in-app activity, device identifiers & crash logs. Linked to your identity: yes, to your account. Data sharing: only with service providers that process it on our behalf, for the service (Section 5). Data sold: never. AI training: your recordings are never used to train models. User controls: optional permissions can be revoked in device settings; delete your account anytime.
Storage & Security
Where your data lives and how we protect it
Your data is stored on secure cloud servers located in India. Data is encrypted in transit using TLS (HTTPS). Access to production systems is restricted to authorised personnel. Authentication tokens on your device are held in secure device storage and excluded from device cloud backups. If a personal-data breach occurs, we will notify the Data Protection Board of India and affected users as required by the DPDP Act, 2023.
Data Retention
How long each type of data is kept
| Data | Retention |
|---|---|
| Account data | For as long as your account exists. |
| Uploaded & enhanced files | Automatically deleted 7 days after processing (a short grace period may apply before permanent removal), or sooner if you delete them or your account. Download anything you want to keep — the App is not a backup service. |
| Profile photo | Kept while your account exists; removed when you change it or delete your account. |
| Purchased credits | Expire 90 days after purchase (see the App Terms of Service). |
| One-time codes (OTP) | Short-lived; expire within minutes. |
| Crash logs | Up to 90 days, for diagnostics. |
| Deleted accounts | Account data and files removed from active systems. Records we must keep by law (e.g. tax) are retained only as long as legally required. |
Your Rights & Choices
Your rights under the DPDP Act 2023, and how to exercise them
Access & correction
View and edit your profile in the App, or contact us for a copy of your data.
Deletion
Delete your account and all associated data anytime from Profile → Delete account, or email us. See the Account & Data Deletion page. Deletion is permanent.
Notifications
Disable push notifications in your device settings at any time.
Withdraw consent
Where processing is based on consent, you may withdraw it; this may limit features that depend on it.
Children
Age requirement for using the App
The App is not directed at children under 18, and we do not knowingly collect personal data from children. If you believe a child has provided us personal data, contact us and we will delete it.
Users Outside India
Where your data is processed if you use the App abroad
The App is operated from India and your data is stored in India. If you access the App from another country, you understand that your data is processed in India under this policy and applicable Indian law. Where local data-protection law grants you additional rights, we will honour valid requests to the extent those laws apply.
Grievance Officer
Your designated contact for all privacy matters in India
In accordance with the IT Act 2000, IT (Intermediary Guidelines) Rules 2021, and the DPDP Act 2023, we have designated a Grievance Officer:
Raju Enclave, Sector-14 Dwarka,
New Delhi – 110078, India
Changes to This Policy
How we notify you of updates
We may update this policy from time to time. We will post the new version at this URL and update the “Last Updated” date; for material changes we will notify you in the App or by email.
Contact Us
Questions about this policy or your data